Once we are in receipt of a booking confirmation the requested dates will be blocked from our availability calendar. A deposit of £100/US$150 is required to secure the property and should be received within seven days of the initial booking request. If no deposit has been received within seven days of the initial booking request we reserve the right to source and accept alternative bookings for the requested dates.
The balance of payment is required 10 weeks prior to commencement of stay. At this point a security deposit of £150/US$250 is also required to cover against breakages or loss or excessive use of electricity eg air conditioning left on with doors open, or cleaning costs incurred in the cooking area. Your security deposit will be returned to you as soon as our management company have completed their report on your stay. This can be in the form of a cheque, which will be returned following a satisfactory inspection by our management company. If full payment has not been received eight weeks prior to commencement of stay we reserve the right to source and accept alternative bookings for that period.
We accept payment via personal cheque, money transfer, or credit card payments via paypal.
A full receipt will be provided following any and all financial transactions.
All cancellation requests must be received in writing and will be valid from date of receipt: Cancellation reimbursements are as follows: Days before commencement of stay: 60+: Full refund less deposit 45-59: 75% refund from full rate 31-44: 50% refund from full rate 30 or less: 100% cancellation fee applies* *If an alternative rental is found for the cancelled dates we will refund all monies less the initial deposit.
Conditions of rental
This house is a privately owned home. We, the owners have made it our responsibility to ensure that this house fulfills all expectations in terms of safety, amenities, comfort, cleanliness and presentation. Considerable time and expense has been spent ensuring that it meets and exceeds the highest standards as a vacation rental property and we ask that in order to maintain these standards all guests exercise due care, courtesy and respect at all times
All persons staying in the property are responsible for exercising reasonable care of the house, its furniture, fittings and outside areas. This entails (but is not exclusive to) the locking of all doors and entrances when the property is unoccupied. Ensuring that you and all members of your party exercise due care when using the pool, or any appliances and amenities in the house and that you comply with the terms or instructions set out in both the owners and management companies literature.
At the end of the rental period, all utensils, carpets, furnishings, walls, fittings, as well as outside pool and deck area must be left clean and tidy. It is the guest’s responsibility to notify the Management Company immediately of any sudden equipment failure or breakages so that reasonable action can be taken to rectify the situation. A full inventory is taken before and after each guests stay and any items proven to be broken, stolen or recklessly damaged may result in the loss of all or part of the security deposit.
It is the guest’s responsibility to read the information brochure provided in the house to familiarize themselves with the layout and features of the home and of the high standards of presentation that Sunset Lakes upholds. Sunset Lakes Homeowners Association can fine guests for violation of any of the following: failure to observe quiet time (21:00-08:00), parking violations, or failure to observe trash (rubbish) collection stipulations. Any fines collected will be the responsibility of the respective guest.
Food Storage: Florida has a tropical climate and great care must be taken with food. Uncovered food should NEVER be left out as this will attract insects very quickly. Any special costs incurred in repelling insects so attracted will be passed on to you. Bar-b-ques will be entirely at your own risk.
If you have any concerns during your stay, the details of our property manager’s company are clearly displayed within the villa.
Only the persons on the booking form may occupy the house. Any changes or additions must be notified to the owners prior to stay.
Our home is available to you from 5PM on the day of arrival until 11AM on the day of departure.
Please ensure that you are adequately insured for your holiday. Renters are liable for all damage and loss in our home. The owners and their agents accept no liability for any personal injury, accident, loss to or damage to any persons or their personal effects, however caused. Particular care must be taken to ensure that children do not use the pool unsupervised.
By completing and returning our booking form you confirm that you acknowledge and agree to the terms set out within this document